Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information that is provided by companies and authorized users of the Powerline Connect platform, including:

• Company name and business information
• Contact details (name, email address, phone number)
• User account credentials
• Roster information uploaded by our customers, including names, phone numbers, roles, certifications, and availability
• Communications sent through the platform at the direction of our customers

Powerline Connect does not independently collect personal information from end recipients (e.g., roster members) outside of what is provided by our customers.

1.2 SMS and Communication Data

When our Services are used to send SMS or other communications:

• Messages are sent at the direction of our customers
• We may process message metadata (such as delivery status, timestamps, and sender/recipient phone numbers) to provide the Services and ensure delivery
• Message content may be temporarily processed to facilitate transmission and troubleshooting

Powerline Connect does not use SMS data for marketing purposes and does not initiate messages to end recipients on its own behalf.

1.3 Automatically Collected Information

We may automatically collect limited technical data, such as:

• IP address
• Device and browser type
• Log and usage data
• Authentication and access logs

This information is used solely to operate, secure, and improve the Services.

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Powerline Connect platform
• Enable customers to manage rosters and send operational communications
• Authenticate users and manage accounts
• Monitor performance, reliability, and security
• Comply with legal and regulatory requirements

We do not sell personal data.

3. SMS Messaging, Consent, and Responsibility

Powerline Connect operates as a platform provider. Our customers control whom they message and when.

• Customers are solely responsible for obtaining all legally required consent from individuals they choose to message.
• Powerline Connect does not collect, verify, or manage end-user SMS consent on behalf of customers.
• Customers must ensure compliance with applicable laws and regulations, including but not limited to:
  • Canada's Anti-Spam Legislation (CASL)
  • The U.S. Telephone Consumer Protection Act (TCPA)
  • Carrier and messaging provider requirements

Individuals may opt out of SMS communications at any time by replying STOP. Opt-out requests are honored at the messaging level.

4. Sharing of Information

We may share information only as necessary to operate the Services, including:

• With service providers (such as messaging and infrastructure providers) that process data on our behalf
• To comply with legal obligations, court orders, or lawful requests
• To protect the rights, safety, or security of Powerline Connect, our customers, or others

All service providers are required to handle data in accordance with applicable privacy and security standards.

5. Data Retention

We retain information only for as long as necessary to:

• Provide the Services
• Comply with legal, regulatory, and contractual obligations
• Resolve disputes and enforce agreements

Customers may request deletion of their account data subject to applicable legal requirements.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.

No system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access or correct your information
• Request deletion of personal data
• Object to or restrict certain processing

Requests can be made by contacting us using the information below.

8. Third-Party Services

Powerline Connect uses third-party providers solely as backend infrastructure to operate the Services. Users do not directly interact with these providers, and personal information is not shared for advertising or marketing purposes.

9. Children's Privacy

Powerline Connect is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact: